Business Process Analysis

  • Analysis of business processes and possible implementation in SAP CRM, BW/BI, C4C and ERP
  • Creation and implementation of authorization concepts in CRM and BW/BI
  • Implementation of DPP (Data Protection Privacy) in SAP CRM

Project lead

Customer Relationship Management (CRM)

  • CRM onPrem Sales
    • Business process mapping (sales and Marketing) in CRM
    • Creation and implemantion of an authority concept
    • Customicing and enhancement of LORD (Lean Order inerface) between CRM and ERP
    • Planing and implementation of DPP (Data Protection Privacy)
  • Middleware (MW)
    • Connection of SAP BW/BI and ERP Systems to a CRM server
    • Administration of the MW and optimizing performance
    • Analysis, optimization und implementation of distribution models for Mobile Clients
    • Workshops for MW administrators


Business Warehouse (BW)

  • Business Warehouse analyses & design
  • Extraction (R/3, SOAP-XML, Flat File, external-OLTP)
  • Warehousing
  • Architectur, design and modeling
  • Reporting with authorization and role concepts (BEx Analyser, BEx Map, Web Application Designer, Mobile Reporting)
  • Business Warehouse Workflow -> process chains
  • Administration


C4C (Hybris Cloud for Customer)

  • Customizing of sales and marketing processes
  • Integration and data exchange with SAP CRM
  • Einrichten der Sales und Marketing Prozesse
  • Anbindung und Datenaustausch mit SAP CRM